Refund, Return and Exchange
At Vibe, every jewelry and clothing piece is carefully inspected before dispatch to ensure the highest quality standards.
Refund Policy:
We do not offer refunds once an order has been confirmed and delivered. However, exchanges may be considered according to the policy mentioned below.
The final decision regarding all exchange and return requests will remain with Vibe.
Return & Exchange Eligibility:
We only accept returns or exchanges in the following cases:
- The item received has a manufacturing defect
- The wrong item was delivered
- The product was damaged during delivery
To be eligible, the issue must be reported within 24 hours of receiving the parcel.
Items Not Eligible for Return or Exchange:
The following items cannot be returned or exchanged:
- Products purchased on sale, discount, or promotional offers
- Customized or made-to-order jewelry
- Used, damaged, or tampered items
- Products returned without original packaging
- Change of mind or personal preference (“not liking the product”)
Return & Exchange Procedure:
- Contact our support team via WhatsApp or Instagram within 24 hours of delivery.
- Share clear pictures/videos of the product and the issue.
- Once approved, the item must be shipped back in its original packaging along with any tags, cards, or accessories provided.
- After inspection, our team will confirm whether the product qualifies for exchange.
Important Notes:
- Exchange requests made after 24 hours of delivery will not be entertained.
- Shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the issue is confirmed as a manufacturing defect or incorrect item delivery.
- Slight variations in color or appearance due to lighting and screen settings are not considered defects.
- House of Nauratan reserves the right to reject any request that does not meet the conditions mentioned above.